|
New Page 1
Frequently Asked Questions
Q. What is www.marketsandshops.com?
A www.marketsandshops.com is an online shopping centre where you can buy and
sell.
Q. Must I be registered to shop?
A. Yes, you must be a registered member to shop on www.marketsandshops.com
Q. How can i sell on www.marketsandshops.com?
A. To become a merchant (i.e. to display product for sale and have people buy) on www.marketsandshops.com, send a blank mail to merchantform@marketsandshops.com using "Merchant Agreement Form" as your subject, you will be sent the Agreement form which you are to complete and return to the designated address.
Q. Where do I register?
A. To register, on the home page of www.marketsandshops.com, click on
“register” and fill out the form on the page that will be supplied. Note, the
fields marked with * are mandatory, so information must be supplied to those
boxes.
Q. Where do I login?
A. If you are already a registered member, just type your name and password in
the login box provided on the right side of the home page, then click
login or
strike the enter key on your keyboard. New members must first register before
they can login.
Q. How do I shop?
A. Once you are logged-on to the
home page, click on the category that holds you
desired item or type the item in the search bar and press enter. Click on the
item and it will display all relevant information about the item from price to
description and a larger picture. To buy, click add to cart and click continue
shopping to shop for more item or checkout to advance to shipping and payments.
Q. How do I ship and pay for my goods?
A. After checking out, from the courier available choose a shipper. And the
payment option you want to use. You can edit the delivery/billing address
provided when registering. Down the page, “Customer Notes” allows you leave a
message for the merchant whose product you are buying. Check the box below to
agree to the terms and conditions of markets and shops, and then click submit.
The order is processed and a webpay interswitch page is displayed where you will
be required to enter your interswitch card (ATM CARD or any other card
acceptable by interswitch) details i.e. card number (the number written on the
card), the month and year of expiration and your pin. Click pay to complete the
transaction. The payment is processed and the amount is deducted from your ATM
card and a notification will be displayed on the screen and an email will also
be sent to your mail box.
Q. What is the least amount I can shop with?
A. The minimum shopping amount is NGN500.
Q. What payment options are available?
A. On www.marketsandshops.com, payments are made using Interswitch Approved debit or credit card for now.Other international means of payments like Master Card, Visa Card etc will be added soon.
Q. Are all my personal information and payment details secured?
A. Security is provided by thawte. Thawte provides 256bytes of encryption for
all data connection between client computer and our servers.
Q. Where do I check my purchase?
A. To check all your order, click on view cart, to check all your shopping
history, click on order history.
Q. Do I need to track my goods?
A. Once you have made the purchase and your payment confirmed, a notification is
sent to you as regards the status of your order and you are continually updated
till the items are delivered.
Q. How long does it take for an item purchased to get delivered?
A. It takes between 24 to 48hours, depending on the distance.
Q. How do I receive goods purchased from www.marketsandshops.com?
A. On the site, there are shipping options from which you can choose and have
you goods delivered to you at your own time.
Q. I have forgotten my password.
A. To remember your password, click on Recover password, then enter your email
address (that was supplied when you registered on www.marketsandshops.com) in
the email box provided on the new page and click submit or enter. Your password
will be sent to your email address.
Q. Are there any freebies?
A. For registered users, you can send 2 free SMS within 7 days. To send free
SMS, login to www.marketsandshops.com, on the home page, type the phone number
on the space provided and your message in the message column and click send.
Q. How do i advertize on marketsandshops?
A. To register on www.marketsandshops.com, call any of our 24 hour hotlines [(+234)08022901440, 07086456395-6)] or mail us at info@marketsandshops.com.
Q. What is Yellow page?
A. Yellow page is a leading internet business directory.
Q. How do I get to Yellow page?
A. Log on to www.marketsandshops.com and click yellow pages on the top bar of
the home page.
Q. How do I advertise my product and services on Yellow page?
A. On the Yellow page home page, log on and follow the procedure by filling out
the form.
Q: How often is Yellow page updated?
A: Yellow page is updated regularly. In addition, individual listings can be
updated at any time by customer.
Q. What is a Forum?
A. An Internet forum is a web application for holding discussions and posting
user generated content.
|
